TERMS OF SERVICE

Last updated: 02 April 2026

Welcome to The Battery People (“we”, “us”, “our”). These Terms of Service govern your use of our website at www.thebatterypeople.com.au and any purchases, bookings, enquiries, or services arranged through it.

By accessing or using our website, placing an order, making a booking, or contacting us through the website, you agree to these Terms. If you do not agree, please do not use the website.

1. About Us

Business Name: The Battery People
Website: www.thebatterypeople.com.au
Phone: 0422 105 545
Email: admin@thebatterypeople.com.au
ABN: 55456629698

We provide battery products, mobile battery delivery and fitting, and related booking and enquiry services.

2. Use of This Website

You agree to use this website only for lawful purposes.

You must not:

misuse the website
interfere with the website’s operation or security
attempt unauthorised access to any systems or data
upload or transmit malicious code
copy, scrape, reproduce, or exploit website content for commercial purposes without our written permission

3. Website Content

We aim to ensure the information on our website is accurate and up to date. However, product descriptions, stock availability, specifications, service coverage, estimated response times, pricing, and other content may change without notice.

Images on the website are for general illustration only. Product appearance, branding, labels, specifications, and packaging may vary.

4. Products and Services

We sell batteries and may provide associated mobile delivery, testing, fitting, and support services.

All products and services are subject to availability. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order or booking request has been submitted.

Where compatibility information, battery finder results, or vehicle matching information is provided, it is intended as a guide only. Final suitability may depend on your exact vehicle, engine, build date, electrical system, modifications, and current battery setup. You are responsible for ensuring the information you provide is accurate.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product or service. A binding contract is formed only when we accept the order.

We may refuse or cancel an order where reasonably necessary, including where:

there is an obvious pricing or listing error
the product is unavailable
delivery or service is outside our service area
vehicle or fitment details supplied are incomplete or incorrect
we reasonably suspect fraud, misuse, or unauthorised payment activity

If payment has already been taken for a cancelled order, we will process an appropriate refund.

6. Pricing and Payment

Unless stated otherwise, prices displayed on the website are in Australian dollars.

We may change prices at any time before an order is accepted.

Additional charges may apply where relevant, including for:

urgent or after-hours callouts
installation or fitting
travel outside the standard service area
special order products
disposal or handling requirements
site access complications or failed attendance caused by incorrect customer information

Payment must be made using the payment methods made available on the website or otherwise agreed with us.

7. Mobile Delivery and Fitting Services

Where you book or request mobile battery delivery or fitting:

you must provide accurate location, contact, and vehicle details
you must ensure safe and lawful access to the vehicle
you must ensure the vehicle is accessible at the agreed time
delays may occur due to traffic, weather, demand, supplier delays, or circumstances outside our control

Estimated arrival or attendance times are estimates only unless expressly confirmed by us in writing.

If we attend and cannot safely complete the service due to incorrect information, unsafe conditions, inaccessible vehicles, or reasons outside our control, we may charge a callout fee or rescheduling fee where permitted by law.

8. Bookings

Our website may allow bookings directly or through a third-party booking provider.

Bookings are subject to confirmation, technician availability, service area coverage, and correct customer-supplied information.

We may reschedule a booking where reasonably necessary, including due to safety concerns, access issues, weather, stock availability, staff availability, or unexpected operational issues.

9. Customer Responsibilities

You are responsible for:

providing accurate contact, address, vehicle, and order information
ensuring any nominated decision-maker or vehicle owner has authorised the work
ensuring safe access to the service location
checking order confirmation details and notifying us promptly of errors

If a battery is supplied based on incorrect information provided by you, return or exchange rights may be limited to the extent permitted by law.

10. Delivery

Delivery timeframes are estimates only unless expressly confirmed otherwise.

Risk in goods passes to you in accordance with applicable law. Where fitting is provided by us, risk ordinarily passes when the goods have been supplied and installed or otherwise made available to you.

11. Returns, Refunds, and Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. Consumers in Australia have non-excludable rights called consumer guarantees. Where those guarantees are not met, remedies may include repair, replacement, refund, or other appropriate solutions depending on the circumstances.

We do not offer returns or refunds for:

change of mind, where not required by law
incorrect selection caused by inaccurate information supplied by the customer
batteries damaged by misuse, incorrect installation by others, neglect, abuse, electrical faults, or use outside manufacturer specifications, to the extent permitted by law

Where a product is faulty or does not meet applicable consumer guarantees, please contact us promptly so we can assess the issue and provide a remedy in accordance with the law.

12. Warranties

Any manufacturer’s warranty applies according to that manufacturer’s terms.

Our website terms do not replace or reduce any rights you may have under the Australian Consumer Law.

13. Intellectual Property

All content on this website, including text, branding, logos, graphics, layout, design, images, and other material, is owned by or licensed to The Battery People unless otherwise stated.

You may use the website for personal, non-commercial purposes only. You must not reproduce, distribute, adapt, publish, or exploit website content without our prior written consent.

14. Third-Party Links and Platforms

Our website may contain links to third-party services, including payment providers, booking tools, maps, social media platforms, and external websites.

We do not control and are not responsible for the content, availability, or privacy practices of third-party platforms.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or loss of data arising out of or in connection with your use of the website, products, bookings, or services.

To the extent permitted by law, our liability is limited to:

resupplying the relevant services
replacing or repairing the relevant goods
paying the cost of doing so

where such limitation is lawful.

16. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may suspend, withdraw, or change all or part of the website at any time without notice.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

18. Marketing Communications

Where you consent, request information from us, make an enquiry, or otherwise permit us to contact you, we may send service-related or promotional communications by email, SMS, or similar means, subject to applicable law. Australian spam rules require consent, sender identification, and an unsubscribe facility for commercial electronic messages.

You can opt out of marketing communications at any time using the unsubscribe option or by contacting us directly.

19. Changes to These Terms

We may update these Terms from time to time by publishing the revised version on our website. The updated version takes effect from the date shown at the top of the page.

20. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Victoria.

21. Contact Us

The Battery People
Website: www.thebatterypeople.com.au
Phone: 0422 105 545
Email: admin@thebatterypeople.com.au