PRIVACY POLICY

Last updated: 02 April 2026

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The Battery People (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose, and store personal information when you visit www.thebatterypeople.com.au, place an order, make a booking, submit an enquiry, or otherwise interact with us.

Australian privacy guidance says businesses covered by the Australian Privacy Principles should have a clearly expressed and up-to-date privacy policy published on their website and made available free of charge.

1. Who We Are

Business Name: The Battery People
Website: www.thebatterypeople.com.au
Phone: 0422 105 545
Email: admin@thebatterypeople.com.au
ABN: 55456629698

2. What Personal Information We Collect

We may collect personal information including:

• name

• phone number

• email address

• billing address

• delivery or service address

• vehicle details

• battery or product requirements

• booking details

• payment and transaction details

• enquiry or support messages

• order history

• marketing preferences

• IP address, browser type, device information, and website usage data

3. How We Collect Personal Information

We may collect personal information when you:

• browse our website

• use our contact form

• request a quote

• place an order

• make or request a booking

• call, text, or email us

• subscribe to updates or promotions

• interact with our website, cookies, analytics tools, pixels, booking tools, chat tools, or social media pages

4. Why We Collect Personal Information

We may collect, hold, use, and disclose your personal information to:

• provide products and services

• process orders and payments

• schedule and manage mobile delivery and fitting

• confirm battery compatibility and booking requirements

• respond to enquiries and support requests

• communicate about appointments, orders, delays, and service updates

• improve our products, services, and website

• conduct internal administration and record keeping

• comply with legal obligations

• send marketing communications where permitted

5. Cookies, Analytics, and Website Tracking

Our website may use cookies and similar technologies to:

• keep the website functioning properly

• remember user preferences

• understand website traffic and usage

• measure marketing performance

• improve the customer experience

These technologies may collect information such as device type, browser type, pages viewed, time on site, referring website, and IP address.

You can usually control cookies through your browser settings, although disabling cookies may affect website functionality.

6. Online Store, Bookings, and Third-Party Providers

We may use third-party platforms and service providers to operate our website, process payments, manage bookings, host data, deliver communications, and run analytics or advertising.

Third-party providers may include:

• website hosting providers

• payment gateways

• booking and calendar systems

• email or SMS communication providers

• analytics and marketing platforms

• delivery or logistics providers

• IT and software service providers

We recommend that users also review the privacy policies of relevant third-party providers where applicable.

7. Direct Marketing

We may send you marketing messages by email, SMS, or similar means where you have consented, requested information from us, or where otherwise permitted by law.

Australian spam rules require commercial electronic messages to include a working unsubscribe option and to comply with consent requirements. ACMA guidance says unsubscribe requests must generally be honoured within 5 working days and must not require payment or unnecessary extra information.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in an email

• replying STOP where available

• contacting us directly

8. Disclosure of Personal Information

We may disclose personal information to:

• employees and contractors

• payment processors

• booking and calendar providers

• delivery and logistics partners

• software, hosting, and IT providers

• marketing and communication service providers

• professional advisers such as accountants, insurers, and lawyers

• regulators, government bodies, law enforcement agencies, or courts where required or authorised by law

We do not sell your personal information to third parties.