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Warranties.

Warranty backed, no fine print games. If something's not right, we come back and sort it — that's the whole policy.

UP TO 24 MONTHS — Automotive & AGM

What's covered.

Car, 4WD, truck and stop-start batteries. Warranty period varies by product — shown on every product listing and your invoice.

UP TO 24 MONTHS
— Deep Cycle & Marine

Auxiliary, caravan, solar and marine batteries, covered for manufacturing defects under normal use.

UP TO 5 YEARS — Lithium

LiFePO4 batteries carry the longest coverage in the range — terms per product listing.

Warranty Policy

Battery Warranty Policy
 

At The Battery People, every battery we supply and fit is covered by a manufacturer-backed warranty against defects in materials and workmanship. If your battery fails under normal use within the warranty period, we'll replace it — free of charge.
 

Warranty Periods
 

Battery Type                                                                 Private Use                  Commercial Use
 

Automotive (incl. EFB & AGM Stop-Start)                    24 months                         12 months

Marine & Deep Cycle                                                     24 months                         12 months

AGM Deep Cycle / Dual Purpose                                  24 months                         12 months

Motorcycle (AGM)                                                          12 months                          12 months

Lithium Deep Cycle & Starting                                      36 months                          24 months

Lithium Deep Cycle (auxiliary / non-engine bay).       60 months                          36 months

Lithium Motorcycle                                                        24 months                          12 months
 

The warranty period begins on the date of purchase shown on your tax invoice. A replacement battery supplied under warranty is covered for the remaining balance of the original warranty period, not a new full term.
 

What's Covered
 

Batteries that become unusable or unserviceable due to a defect in materials or a manufacturing fault, provided the battery was correctly sized for the application, used as intended, and charged in line with the manufacturer's guidelines.
 

How to Make a Claim
 

  1. Contact us with your name, battery details, and a description of the issue.

  2. Provide your dated proof of purchase (tax invoice).

  3. We'll test the battery. Batteries must be sufficiently charged for accurate testing — a charging period may apply if recharging is required before testing.

  4. If the battery is found to be defective, we'll replace it free of charge.
     

If we originally installed your battery, we can arrange testing at your location within our service area.
 

What's Not Covered
 

This warranty does not cover failure or damage caused by factors outside the battery itself, including:

  • Normal wear and tear, or diminished capacity due to age and use

  • A flat or discharged battery (a flat battery is not a faulty battery)

  • Sulfation from prolonged storage, infrequent vehicle use, or storage without charging

  • Incorrect installation, incorrect application, or an under-specified battery for the vehicle or equipment

  • Overcharging, undercharging, or a faulty vehicle charging system

  • Physical damage, faulty wiring or connections, or improper mounting

  • Electrical faults such as shorts or excessive loads

  • Repeated deep discharge of a battery not designed for it

  • Repairs, modifications, additives, or tampering with battery markings

  • Use in motorsport or racing activities
     

Your Rights Under Australian Consumer Law
 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

The benefits given by this warranty are in addition to your rights and remedies under the Australian Consumer Law.

Contact
 

The Battery People Email: admin@thebatterypeople.com.au Or reach us via the Contact page.

Making a claim.

Call 0422 105 545 with your invoice number and we'll test the battery — at your location if it's the one we fitted.

 

Genuine manufacturing faults are replaced under warranty. Warranty covers manufacturing defects; it doesn't cover damage from incorrect application, charging system faults, or physical damage.

 

Full terms provided above and with your invoice.

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